For nearly 30 years, National Power, LLC (the “Company”) has been in the business of providing the best power solutions with the highest level of customer service. Located in Raleigh, NC, we are accepting applications to fill an IT Support Specialist (Level I) opening. If you are self motivated and committed to delivering superior customer service, we encourag

About Technical Support at NetApp NetApp's worldwide Technical Support team is a global network of NetApp employees and partners. Our singular mission is to ensure we deliver predictable and consistently high quality customer experience at every touch point and customer success. We work with our customers to provide post sales technical support both remote and on site fie

NetApp Business Systems Analysts work as part of a team that supports and enhances NetApp's world wide business processes and systems. You will utilize your strong technical competencies and functional ServiceNow platform expertise to identify, evaluate and develop systems and procedures that meet business user requirements. To do this successfully you will work closely w

Provides level one technical support in a Technical Assistance Center environment. Consults with field service engineers and other support staff; applies technical knowledge to diagnose problem; refers to technical manuals and schematics; requests assistance, as necessary, from more senior staff; following up with local service personnel to ensure problem resolution and c

Reviews performance reports daily to ensure efficient and effective case management Oversees administration of the IVR application, call routing, monitoring, reporting, and administration Leverages workforce analytics using current IVR reports to ensure staff levels meet customer demand Utilizes IVR reports to control daily operations and to identify service level trends

Serve as a Tier 3 escalation point for complex wireless network issues escalated from Tier 2 engineers. Provide guidance and mentorship to Tier 2 Wireless Engineers. Collaborate with other IT teams for integrated wireless solutions. Design, implement, and manage wireless network infrastructure projects. Perform wireless network performance monitoring, troubleshooting, and

Serve as a Tier 3 escalation point for complex wireless network issues escalated from Tier 2 engineers. Provide guidance and mentorship to Tier 2 Wireless Engineers. Collaborate with other IT teams for integrated wireless solutions. Design, implement, and manage wireless network infrastructure projects. Perform wireless network performance monitoring, troubleshooting, and

Provides security planning, assessment, risk analysis, and risk management. Validates and verifies system security requirements definitions and analysis and establishes system security designs. Designs, develops, implements and/or integrates IA and security systems and system components including those for networking, computing, and enclave environments to include those w

Are you looking for a high energy, strategic, and fast paced position as a IT User Coordinator? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevat

BECOME A MEASURE TECHNICIAN TODAY! A GREAT BENEFITS PLAN Health insurance 50% paid for by the employer Opportunity to enroll in dental Vision, long term disability, short term disability & life insurance 100% employer paid 12 days of PTO in the 1st year + paid holidays! GREAT OPPORTUNITY FOR GROWTH We promote from within Performance is reviewed on an annual basis We servi

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems. Responsibilities Support t

Building a Service Catalog Collaborating with Service Owners and SMEs Organization and editing of Knowledge articles Administer and create content for the ITSM SharePoint site Reviewing ITSM Practices and identifying maturity opportunities ServiceNow Development RTI's Internship Program emphasizes experiential and mentored learning experiences, providing students and rece

Apply technical expertise and SAS product knowledge to enhance the client experience as well proactively own and resolve customer issues Communicate purposefully and effectively with customers and SAS experts during the problem resolution process Troubleshoot, reproduce, and diagnose customer reported problems, provide suitable solutions and accurately document specific i

Sr CSM Business Systems Analyst ServiceNow Job Locations US NC Cary HQ Requisition ID 20059688 Category Information Technology Visa Sponsorship No Travel Requirements None Nice to meet you! We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We're also a deb

Mechanical Operations Technician will operate, adjust, calibrate, and troubleshoot manufacturing equipment, mix chemicals, and assist with the development, testing and inspection of products during the manufacturing process. The ideal candidate will have a background in a production environment with an emphasis on machine calibration and troubleshooting. The ability to re