Curate and apply business data and analytics tools to provide strategic analysis of key customer service initiatives Participate in workshops/meetings with customers to analyze data trends to support problem solving activities. Work closely with our Business & Technology Solutions teams, as well as various business units to create and maintain data sources, reports, visua

Manage a team of hybrid salary non exempt service agents and salary exempt service leads, offering guidance and support while upholding professional and ethical practices. Develop a high performance department through continuous training and process improvements. Responsible for delivering on and improving team KPIs and Agent performance, establishing a high standard for

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, Documenting call, installation, and product information. Researching product/part inf

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, Documenting call, installation, and product information. Researching product/part inf

Design, configure, and maintain SAP GRC solutions, including SAP GRC Access Control, SAP GRC Process Control, and SAP GRC Risk Management. Work with business stakeholders to understand their risk and compliance requirements and translate them into technical solutions. Collaborate with other technical teams, such as SAP Basis and Security, to ensure that SAP GRC solutions

Reinforce a safety culture among employees and address any safety issues immediately Assign jobs to employees based on the production schedule and give direction as needed Conduct pre shift meetings Be able to clearly answer employee's questions concerning work processes and schedules Provide training when necessary Ensure employees have all necessary tools and resources

As a Telesales Representative you will Greet customers warmly and ascertain problem or reason for calling. Follow a developed process to properly qualify and guide potential customers through the Aquasana sales experience. Call customers to place orders and add value to existing purchases Learn all technical aspects of the Aquasana product set to best position solutions a

Review customer portals for orders and shipping information. Ensure that inventory is available to fulfill all shipments to meet the required departure dates by utilizing the SAP warehouse management system. When needed, to assist in preparing orders to ship with ability to lift 50 pounds. Transacting orders in SAP pick/ pack and ship. Creation of VICS bill of lading as n

Analyze learning needs in collaboration with business and application teams to identify key training requirements. Apply Instructional System Design (ISD) best practices using the ADDIE model. Design instructional content using innovative and interactive methods and technologies to enhance the learning process. Develop educational support materials, ensuring alignment wit

Implement, train, and ensure compliance to the Distribution Center's process and procedures Understanding and enforcing all DC Safety policies Ensure team members are practicing all DC procedures while maintaining high quality levels and assisting in special customer requirements. Learn all job functions in the DC Contribute towards continuous improvement of the DC by wor

Research and investigate new or existing component/technologies to drive product innovation Drive AOSNPD process for component/technology development that provides one or more of the following benefits Development of unique and proprietary functionality within our markets Adds to the Customer Value Proposition for our existing products Allows A.O. Smith to have full owner

Interpret specifications, drawings, and job orders to workers, and assign duties. Establish or adjust work procedures to meet production schedules. Recommend measures to improve production methods, equipment performance, and quality of product. Suggest changes in working conditions and use of equipment to increase efficiency of shop, department, or work crew and motivate

Complete Maintenance and repairs on residential and commercial water treatment equipment. Deliver salt to both residential and commercial customers. Record unit data and test water conditions on each and every service call. Maintain customer relationships and provide answers during the course of service calls and salt deliveries. Utilize interpersonal skills to communicat

Role Specific Responsibilities 1. Transporting material via a forklift or transfer truck 2. Inventory control 3. Shop clean up 4. Quality control 5. Ability to lift up to 60 lbs 6.Basic maintenance of machines 7.Rotating Schedules during the zeolite season 8. Rotating On Call schedule consisting of over night and weekends and needed. Qualifications Good Attitude and Team

Lead human resources, safety, training, comp/benefits, payroll and security functions at multi site (4), facilities. This position has salarieddirect reports.Specific areas of responsibility to include the following Align site HR objectives with the business to drive organizational value; actively partner with site leadership, North American leadership and corporate human