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As a Customer Support Technician you will provide helpdesk, system and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier I and Tier II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware an
Posted Today
Duties Be aware of & adhere to all current company and client policies. Deliver excellent customer service and professionalism with every interaction. Document all interactions in detail in the assigned ticketing tool, including all troubleshooting steps taken. Be ready to handle calls or offline as directed by the leadership team. Process offline work efficiently, minimi
Posted 1 day ago
This position is for the Firewall security engineering team within the Vanguard Perimeter Security Division (PSD), providing firewall engineering over multiple firewall and perimeter security appliances. The well qualified candidate must be capable of developing and evaluation firewall performance results, perform risk assessments, and recommend changes impacting the peri
Posted 1 day ago
Single point of contact for the Government on assigned contracts Responsible for handling the day to day management and administration of project tasks Develop detailed work plans and schedules for contractors Assign staff responsibilities and supervise all contractor staff efforts Utilize, control, and redirect available resources as necessary to complete tasks in accord
Posted 1 day ago
The Enterprise Operations Manager will provide service support at HQ USSOCOM (MacDill Air Force Base, Tampa, Florida), HQ United States Army Special Operations Command (USASOC, Ft Bragg, North Carolina), United States Air Force Special Operations Command (AFSOC, Hurlburt Field, Fort Walton Beach, Florida), United States Marine Corps Forces Special Operations Command (MARS
Posted 1 day ago
Provide exceptional and professional customer service to our clients Log all client contacts calls, emails, web forms, chat sessions, or voicemails into the appropriate service management tool Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools Initiate and facilitate the following ITIL processes
Posted 1 day ago
OCONUS Global Field Service Engineers (FSEs) provide training and technical support to users and are experts in all facets of the SOCOM Enterprise Analytical platform to include Fade Mist, Palantir and Client I2 Analyst Notebook. The primary core competencies include tailored training and curriculum development, system troubleshooting, hardware and server maintenance, wor
Posted 2 days ago
Overview Co Manage the daily operations of the accounting department. Analyze accounting data and produce reports. Enforce proper accounting methods, policies and principles. Assess and improve systems and procedures. Detail Manage and oversee the daily operations of the accounting department including Month end process o accounts receivable o cash receipts o general ledg
Posted 2 days ago
As a Shift Lead you will be responsible for supervising a shift in support of helpdesk operations which supports multiple systems and network operations in a 24x7 NOC environment. This position is responsible for ensuring personnel are scheduled and can provide Tier I and Tier II diagnostics support, and escalation of operational issues including triage and information ga
Posted 2 days ago
As a Customer Support Technician you will provide helpdesk, system and network operations support in a 24x7 NOC environment. This position is responsible for monitoring, Tier I and Tier II diagnostics support, and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware an
Posted 2 days ago
and Duties Develop features and improvements to the product in a secure, well tested, and performant way Design and implement Unit testing on all applicable components Conform to GitFlow principles for all feature development Solve technical problems of moderate scope and complexity Confidently ship small features and improvements with minimal guidance and support from oth
Posted 2 days ago
What Youll Get to Do As an Operations Research Analyst (ORSA), you will provide support to our government client, and forward deployed units, focused on Weapons of Mass Destructions (WMD), Great Power Competition (GPC), and countering improvised threats and the networks that finance, build or employ such threats. You will provide this support through on site and provide a
Posted 2 days ago
What You'll Get to Do As a Counter Proliferation Analyst (Biological SME), you will serve as a biological subject matter expert and technical authority with a focus on current/near term events, plans, developments, and trends pertaining to the proliferation of WMD and biological events; issues impacting biological security; force protection; and force operability and surv
Posted 2 days ago
The FSR Analyst should be able to take a single, relatively vague government requirement into several, more specific requirements. This will require very deep knowledge of core Client/targeting workflows, knowledge of how these workflows are executed currently, and knowledge of targeting systems. The FSR Analyst will then be turning each requirement into a system view dia
Posted 2 days ago
The FSR Analyst should be able to take a single, relatively vague government requirement into several, more specific requirements. This will require very deep knowledge of core Client/targeting workflows, knowledge of how these workflows are executed currently, and knowledge of targeting systems. The FSR Analyst will then be turning each requirement into a system view dia
Posted 2 days ago
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