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Managing the day to day work of the support delivery team in accordance with contracted terms Ensuring customer Service Levels are met Escalating support issues and owning the issue to resolution/restoration Developing and presenting Root cause Analysis reports to customers for review Monitoring, measuring and improving overall Customer satisfaction through process improv
Posted Today
Bring a customer centric approach to your work, while maintaining a high level of accountability and integrity Develop a deep knowledge of Avaya's products and services to provide guidance to product, engineering, and commercialization teams and other stakeholders on issues related to new and existing offers and features throughout the entire product lifecycle, including
Posted 8 days ago
Responsibilities include, but are not limited to Work primarily with SalesForce.com to update and manage lead flow Develop relationships with sales, marketing and the partner community Prospecting of company and contact prior to contacting them to engage in a more personalized discussion. Know about their business and industry. Handle inbound and outbound calls to clients
Posted 8 days ago
Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution. This includes using such tools as NetIQ and Windows Desktop solutions. Interacting with customer representatives. Interacting with tier 3 technicians to determine solutions to issues. Updating tickets. ABOUT THE REQUIREMENTS SKILLS & COMPETENCIES Knowledge with any,
Posted 8 days ago
Responsibilities include, but are not limited to Work primarily with SalesForce.com to update and manage lead flow Develop relationships with sales, marketing and the partner community Prospecting of company and contact prior to contacting them to engage in a more personalized discussion. Know about their business and industry. Handle inbound and outbound calls to clients
Posted 9 days ago
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