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Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview: The Director, Implementation Project Management, will both manage projects and lead a team of project managers who will work on projects and processes that will improve the way the provider team conducts business, using feedback from our customers as well as our strategic partners. This individual will have the opportunity to make a difference supporting the growth for the provider business and our customers through building an efficient and scalable project management function that enhances the customer experience while maximizing the time to revenue for all parties. This individual will operationalize key strategic business programs with a common focus on our agility to scale and our partners or customers' experience.
The overall goal will be to implement continuous process improvement to align with Customer Operations strategy by having operational focus on our policies and programs and to reduce the level of effort required by sellers, partners, and customers who do business with INOVALON.
Duties and Responsibilities:
- Develop standardized project tracking and reporting tools, leading project managers and the delivery/completion of successful and complex projects on time, budget and scope;
- Provide work direction, coaching and performance feedback to project managers while establishing and maintaining positive relationships with relevant business partners;
- Develop processes and reporting to assist contemporaries with the Implementation team as well as the measurements for Strategic Partner performance;
- Become a trusted advisor within our organization and cross-functionally with stakeholders, as well as the Sales, Product, Customer Operations, Product and Platform Operations teams supporting holistic solutions for customers;
- Establish and coordinate reporting across all aspects of business that can be used for analysis and trending reporting;
- Drive and maintain continuous process improvements in partnership with project managers;
- Establish and maintain positive relationships with business partners and other employees across the organization;
- Be the voice of operational improvement and data analysis, executing on both small and large initiatives;
- Develop internal and external relationships and drive alignment across Engineering, Project Management, Customer Operations and Product Leaders;
- Develop and implement operating mechanisms to support successful execution of programs, keeping a clear eye on reducing the time to revenue;
- Perform risk management to minimize project risks;
- Hold teams accountable for their commitments and remove roadblocks to their work;
- Leverage organizational resources to improve capacity for project work;
- Monitor the overall performance of the department by tracking and analyzing key performance metrics;
- Establish clear, measurable objectives for the team. Monitor and measure these objectives regularly, providing coaching, recognition and correction as required;
- Monitor appropriate staffing levels and career development of team;
- Create and maintain an engaging work culture;
- Maintain a repository of all lessons learned and ensure application into future efforts;
- Maintain compliance with Inovalon's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.
Background Required:
- Minimum of 10 years' experience managing medium to large size projects in a high-tech development environment;
- Experience in customer facing roles;
- 5 years' experience leading and developing teams;
- Intermediate ability with MS Project, Excel, SharePoint, and Visio;
- Ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
- Able to work consultatively and cross-functionally to identify and implement process and technology improvements;
- Strong interest in and aptitude for understanding both the business and technical specifics of healthcare; and
- Detail oriented with a high sense of accountability;
Background Preferred:
- Experience implementing or maintaining VigiLanz Software at a hospital or health system;
- Experience in a SaaS based organization
- Experience in the Healthcare space; and
- Experience in a medium to large-size company and healthcare/biomedical related business experience.
Education:
- BA/BS Degree or equivalent is required; and
- CAPM (PMI), PMP or equivalent experience.
Physical Demands and Work Environment:
- Sedentary work (i.e., sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
To review the legal requirements, including all labor law posters, please visit this link
Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.