Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee's have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #48 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

Supporting multiple locations nationwide with additional IT staff.
• The ability to work in a fast-paced environment is a must.
• Detail-oriented, skilled at problem resolution and documentation. Exceptional customer service and communication skills are required. Supporting the day-to-day environment and longer-term projects.
• Provide timely and helpful customer service positively and professionally
• Log all Help Desk interactions in a timely manner
• Follow standard Help Desk procedures
• Answer Help Desk phone/email and resolve Tier 1/Tier 2 PC/Server/network issues.
• Comply with all KCI policies and procedures
• Respond to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Solve more advanced problems beyond the scope of basic Help Desk
• Advise employees on appropriate action
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Educate and empower employees with IT training
• Stay current with system information, changes and updates
• Perform routine network management of servers and networking equipment
• Management of Windows Environment supporting Desktop/Server hardware/software and accessories.
• Active Directory, Exchange, Teams User account administration.
• Active Directory implementation and management.
• Communication & Documentation of troubleshooting steps, installation procedures, and support agreements.
• Work with vendors to address service issues.
• 5+ years in a Windows Environment supporting hardware/software associated with PCs & Servers preferred. Ability to manage Windows Server, Active Directory, DHCP, DFS, and DNS. Management of switches and routers. Experience supporting Autodesk and Bentley CADD software is a plus. PowerShell experience is a plus.
• Ability to work off hours to troubleshoot and perform upgrades or implementations as needed.
• The ability to lift 50 lbs. and be able to crawl under a desk or climb a ladder is a must.
• Overnight travel is required a few times a year with advanced notification. All travel expenses are paid for.
• Reliable Transportation is required.
• All final applicants selected for this position are required to undergo a background check. An applicant who has been convicted of a criminal offense relevant to this position may be disqualified from employment. A satisfactory background check is the absence of a criminal record, which bears a demonstrable relationship to the applicant/employee's suitability to perform the required duties and responsibilities of the position.

• High School diploma required. A BA or BS degree in a related field is required. MCITP, Net+, A+, and HDI certifications desired.
• Minimum of 6 - 10 years of experience.
• Pre-employment drug screening is a condition of employment. Background and motor vehicle checks may be required based on position.

• Complete Annual Individual Training Program
• Recruit, hire, and manage a high - performance team
• Submit for approval and deliver timely annual Employee Performance Appraisals for assigned staff
• Train adequate backup personnel to support your role in your absence
• Comply with all KCI policies and procedures
• Inform Director of IT of recurring problems
• Complete other duties as required/assigned
• Provide timely and helpful customer service in a positive and professional manner
• Educate and empower employees with IT training
• Install hardware as required
• Mentor Help Desk staff to address more complicated issues
• Perform backup recoveries on schedule (or more frequently as necessary)
• Perform basic CAD support
• Perform timely routine network management
• Provide remote desktop support of remote offices
• Provide telephone VOIP support
• Solve more advanced problems beyond the scope of basic Help Desk
• Stay current with system information, changes, and updates
• Support Network Manager's vision and responsibilities

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.