To provide technological leadership and support for the University mission of teaching, research and service for our faculty, staff, students and alumni.

This position is responsible for providing basic technical assistance in support of the teaching classrooms and labs in the academic areas across campus. This position also provided one-on-one support and troubleshooting to clients for ITS support technologies and information related to the ITS supported functions including, but not limited to, media, audio visual and Smart technologies for the NCCU community. This position will have to provide support for functions across campus and train the NCCU community to use the media, audio visual and smart technology equipment. Weekend, split-shifts and night work are required.

The ability to tackle ownership of tasks, to work independently, the ability to organize and follow technical procedures; knowledge of systems and equipment, in particular Apple hardware and software; ability to resolve routine and non-routine problems; customer service skills. Knowledge for MACS, PCs, media, audio visual and Smart technology equipment/software and ticketing software applications.

Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

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North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Organizes and follows technical support procedures to assist with resolving routine and non routine problems

Participates as a productive team member and recommends solutions for routine problems

Demonstrates initiative in solving unexpected problems associated with technological issues that arise in the day to day operations

Make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes

Currently:
Candidate must make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes

Provide hardware and software troubleshooting skills; applies logical methods to solve problems; resolve routine and non routine issues and customer service issue

Pay attention to the customer, ask questions to help determine the necessities, make recommendations, follow through and ask questions to check satisfaction

Other duties as assigned