Hours vary from 8am-6pm, Monday through Friday and occasional weekends.

To learn more about the pay band for this branch and role, please see .

A global higher education leader in innovative teaching, research and public service, the consistently ranks as . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of for career growth, skill development and lifelong learning and enjoy for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Counseling and Psychological Services (CAPS) provides psychological services to all students enrolled at UNC Chapel Hill who have paid the student health fee. The psychological/counseling services provide individual, couples, and group therapy, same day triage appointments, crisis intervention, outreach services and medication evaluation and management. The team also provides risk assessment evaluation for the Dean of Students office.

Campus Health Services and CAPS is a unique health care entity and position duties do not necessarily compare to an academic department or other service units of the University. We face many challenges associated with healthcare delivery that most job descriptions do not address, including Joint Commission on the Accreditation of Health Care Organizations (JCAHO) accreditation, Health Insurance Portability and Accountability Act (HIPAA) compliance, CPT and ICD-9 coding, billing, electronic health record, and electronic insurance filing.

The Patient Relations Representative position will be responsible for communicating with a diverse group of personalities in a courteous and professional manner by phone and direct interactions. She/He must possess the skill to multi-task assignments and prioritize many tasks including:
- Answer phone lines and demonstrate appropriate phone etiquette
- Schedule new and return appointments
- Act as a greeter for Counseling and Psychological Services
- Complete check-in process including verification of demographic information, student eligibility and scan insurance cards
- Insurance verification
- Cross train with other departments front desks in Campus Health
- Follow up on all inquires
- Provide excellent customer service to all patients, staff and parents
This position will also occasionally provide cross coverage to other Campus Health Service clinics as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The competencies demonstrated in assessing problems and identifying an appropriate solution are required for this position. The selected candidate must have demonstrated excellent customer service skills, interpersonal, public relations, and computer skills. Prior experience working at the front desk in a medical office or hospital setting is essential. Attention to detail is required, as is experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system. Strong written and verbal communication skills are essential to the position.

Prefer experience of administrative, multiple phone line experience, and prior college health/healthcare setting experience.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.