8:00 am - 5:00 pm; Monday - Friday; Occasional nights and weekends for event management; Limited telework availability after successful completion of initial training.

The University Business Partners Assistant / Office Manager serves as second in command to provide superior customer service to all Millennial Campus University Business Partners (UBP); first point of contact for UBP and visitors in PORTAL building. Help manage specialized UBP membership programs, communicate with business partners, interact with customers via multiple communication channels (UBP help desk, email, phone communications or face-to-face inquiries); accurately determine problem(s) and handle issues quickly and directly; assist with meeting room reservations, complete work orders, maintain and report on help desk data; develop and build relationships and maintain trust with UBPs. Superior customer service is essential. Serve as primary staff assistant to the Office of Research Partnership (ORP) and the Office of Commercialization and Development (ORCD). Provide administrative support for the Executive Director of ORP, Executive Director of ORCD and staff of the units. In coordination with the Executive Director, oversee daily activities and work performance of student employees within the unit. Provide routine public contact and interface with University faculty and staff, students, industry and government partners, and members of the community. On occasion may be called upon to serve as backup to the Executive Assistant for Vice Chancellor and/or the Associate Vice Chancellor of the Division of Research.

Building management: Co-manage and oversee co-working and common spaces in PORTAL Building, checking the facility to ensure cleanliness, furniture is in place, visually check facility technology services and operation, initiating work orders as needed. Maintain per room furniture inventory. Coordinate space moves and restorative measures at time of vacancy.

Information Records Administration: Enter or review financial operational data in Budget & Personnel Office Databases including Salesforce CRM. Prepare and review monthly invoices (ORCD and UBP). Assist with management of UBP email accounts. Upload invoices and receipts in the UBP CRM. Backup for Lab Inspections representative for UBP licensed laboratory spaces.

Leadership: Provide office management for the Office of Research Partnerships and Office of Commercialization and Development to include purchasing, travel, Pcard, and initial research of potential industry partnerships as needed.

Program Administration: Understand space licensing and co-working agreements related to the Division of Research in order to answer tier 1 and some tier 2 customer inquiries. Generate various reports to assist business operation, run monthly audits of all databases to ensure information is accurate and up-to-date. Update metric reports, space rate and space blueprints. Provide building tours and serve as expert program administrator. Understand university policies and procedures for event and visitor management, coordinating needs of UBPs through various campus processes.

Planning and Organizing: Coordinate and support internal and external events to ensure smooth execution and positive outcomes. Coordinate with the Division Marketing to create and manage mass email, meeting brochures and agendas, website pages and updates. Pre-event responsibilities for assigned events include: producing attendance data, name badges, and rosters; and coordinating follow-ups with vendors, speakers, Committees, Divisions and client POCs on logistics. Perform on-site management of assigned events to include registration, attendee/customer service fulfillment, food and beverage service delivery, audio-visual services delivery, security, local transportation, sponsorship fulfillment and display/exhibit delivery, etc. and interface between Division/client and venue support staff.

Required Minimum Qualifications:

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

The University Business Partners Assistant / Office Manager will co-manage and oversee co-working and common spaces in the PORTAL building monitoring the facility to ensure cleanliness and appropriateness of furniture placement. With a dotted-line report to the University Business Partners Services Manager, this position will routinely manage building/equipment inventory, initiate work orders, and provide excellent customer service to UBP and visitors to the PORTAL building. As the first point of contact, this position will communicate information regarding policies, procedures and processes and provide solutions for routine and non-routine issues.

Enter and review financial operational data in B&P Business Office CRM (Salesforce), upload invoices and receipts in preparation for invoice creation and review as a part of a team review, and serve as backup for the Lab Inspections representative for UBP licensed laboratory spaces.

Generate various reports to assist business operations, run monthly audits to ensure information is accurate and up-to-date. Update metric reports, space rate and space blueprints. Act as primary contact and manager of Salesforce CRM, updating the database with the most recent information relating to Partners, Prospects and Contacts.

Provide daily administrative support to Office of Research Partnerships (ORP) and Office of Commercialization and Development (ORCD) Executive Directors and staff.

UNC Charlotte Benefits Information:

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application.

A hybrid/teleworking schedule may be available once onboarded into this role at the discretion of the supervisor and within university policy.