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It takes a village to care for our patients and as Care Coordinator (CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients in and need an excellent care team to help manage their complex chronic conditions. The Care Coordinator works closely with our nurse practitioners, nurses, social workers, and dietitians to make sure our patients receive the highest quality care.
Details of Position:
This role is HYBRID working on site in clinic 4 days per week, and working remotely from home 1 day per week.
The ideal candidate will be within a commutable distance to the Ashville metro area, visiting clinics in the local area.
Mileage reimbursements
Full time, Monday - Friday with standard business hours. Flexibility when needed
Responsibilities:
Act in accordance with the DaVita, Inc. mission and values to deliver high quality support to our patients.
Assist the field-based house calls team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
Communicate directly with patients on a timely basis for all scheduling requirements.
Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
Communicate authorization/denial for services to appropriate parties.
Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
Qualifications of the Medical Office Assistant/Care Coordinator:
High school diploma or GED required
Experience in a medical office or hospital setting a bonus
At least two (2) years of experience in a professional office environment
Ability to work with and resolve confidential information and/or issues using discretion and judgment
Excellent verbal communication skills over the phone
Proficiency with Microsoft Office/Excel/Outlook
Patient engagement - candidates really need to be PATIENT-FOCUSED
Commitment to service excellence and patient satisfaction
Our Core Values:
Service Excellence
Integrity
Team
Continuous Improvement
Accountability
Fulfillment
Fun
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply.
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-TS2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.