Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

The Banquets Manager is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.

Represents management at functions.
• Determines set-ups in conjunction with Assistant Director of Catering/Convention Services.
• Coordinates functions with service staff, Chef, and Kitchen supervisor. Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs waiters on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the equipment entrusted to his care and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Use Synergy and Epitome Reports to effectively relay guest concerns to other departments.
• Ensure that standards and a consistent level of guest satisfaction are met.
• Lead daily staff stand-ups (line-ups).
• To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
• Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
• Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
• Participate in issue prevention meetings and respond to alerts in Opera and Medallia.
• Communicate all hotel, hours of operations, and group information to associates on a daily basis.
• Train, develop, supervise and coach front of the banquet staff members.
• Conduct Moments of Service Success Checklists.
• Responsible for the recruitment and selection of banquet associates.
• Responsible for processing payroll in a timely manner.
• Ensure proper daily and monthly inventories of banquet supplies and equipment are completed.
• Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standards.
• Responsible for monthly department ATGT meetings, including agenda development and execution.
• Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
• Responsible for covering shifts in the event of call-offs of staff.
• Responsible for providing weekend and holiday coverage.
• Complete any assignments or projects assigned by the Director of F&B.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of Engagement.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of Engagement behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• Respond to any reasonable task as assigned by management
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

• 4 plus years of previous Banquet experience is desirable in hotel setting
• High School Degree or Equivalent; Some College Preferred.
• Exceptional people skills preferred.
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
• Computer skills required

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.