See yourself at Odyssey.

Join the team as our new Claims Manager.

Who We Are & Why We're Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Charlotte, NC, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

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About the Job:

The Claims Manager serves as the primary manager handling all client loss and damage claims for Odyssey Logistics. This associate will be solely involved with the entire Loss and Damages claims filing process for all MLS clients. In an enhanced timely manner, this position will also ensure accurate settlements and recommend solutions for conflict as necessary minimizing all legal risk, while managing accounts and personnel supporting these accounts.

In This Role, You Will:

• Responsibility over Loss and Damages claims filing process for all MLS clients, including review of Non-Conformance Reports and Investigative reports.
• Submit claims in a timely fashion pursuant to internal and client guidelines.
• Maintain contact with carriers and clients throughout the claims process and resolve any issues.
• Serve as primary contact on all claims.
• Participate in quarterly claims reviews.
• Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
• Verify and analyze data used in settling claims to ensure that claims are valid.
• Ensure settlements are made according to company practices and procedures.
• Provide customer service, such as limited instructions on proceeding with claims or referrals.
• Transmit claims for payment or further investigation.
• Analyze information gathered by investigation and report findings and recommendations.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• High School Diploma or GED required.
• 1 year of relevant work experience.
• High proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) is required.
• Knowledge of claims loss process is a must.
• Familiarity with logistics terms and NMFTA classification is required.
• Understanding of TMS and SAP systems is preferred.
• Ability to handle multiple claims (average 20-25) per day.
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Excellent time management and organizational skills.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Good data entry skills

Location: This is an in-office role based in Charlotte, NC.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

• 1916 Ayrsley Town Blvd suite 400, Charlotte, NC 28273, USA