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Regional Facilities Manager
Charlotte, NC
Job Description
Manage and lead a team of service professionals, including performance management, training, and development, and ensuring high levels of employee engagement.
Oversee the delivery of Charlotte based IFM services, including facility maintenance, janitorial services, security, engineering, and other related services, ensuring compliance with contractual agreements and key performance indicators.
Develop and maintain strong relationships with clients, acting as a point of escalation for service-related issues, addressing concerns, and resolving conflicts in a timely and efficient manner.
Monitor service delivery performance and conduct regular audits to ensure compliance with established standards and procedures, identifying opportunities for improvement and implementing best practices.
Collaborate with cross-functional teams, including finance, procurement, and human resources, to ensure seamless service delivery, resource allocation, and alignment with organizational goals and objectives.
Develop and manage budgets, providing accurate financial forecasting and reporting, and driving cost optimization initiatives while maintaining service quality.
Stay abreast of JLL and industry trends and developments in IFM service delivery, identifying opportunities for innovation and recommending process enhancements and technology solutions.
Foster a culture of continuous improvement, encouraging feedback, and implementing performance management initiatives to drive employee development and maximize team efficiency
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff's safety behaviors.
Promote customer and JLL related sustainability initiatives in partnership with account ESS team
Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ's, and other compliance calendars and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements.
Life Cycle Asset Maintenance - ensure .all critical equipment vendor PM's are completed as per schedule in partnership with Regional Engineering Manager
Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with contacts.
Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA's and scopes of work.
Any and all other duties and tasks assigned.
Employee Management
Establish site level goals in conjunction with Regional IFM Director and cascade "SMART" objectives into your teams IPMP's
Provide superior employee management to all direct reports.
Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.
Maintain an effective succession plan for yourself and all team members.
Complete and submit objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Recognize success of the team and the individual using appropriate recognition and rewards.
Financial Targets
Effectively manage site operating expenses
Develop and submit a detailed site operating budget as required. Provide weekly / monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.
Update/develop 5 year Facility Capital/Operating Improvement Project Plans for facility.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Work with Facility Coordinators,Facility Managers andVendor partners to ensure all financial processes are followed for competitive bids, issuing Purchase Orders or Work Orders, approvals are documented in system of record and invoice are processed timely.
Growth of Company
Actively identify, develop and document best practices that increase our value to the client.
Encourage your staff to make a JLL da Vinci submittal for a new innovation or best practice that your team has been able to implement for your site..
Demonstrate ability to apply and support new technology and corporate programs as they are rolled out.
Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners.
Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI's and SLA's for all managed services.
Relationship Management
Manage contractual key performance indicators and outcomes of assigned staff reporting to the position and assigned portfolio
Maintain interface with third party vendors, ensuring total contractcompliance, accurate and timely invoice approvals, and resolve critical performance issues to client service quality
Compliance
Provide overall facility services in accordance with the firm, and the accounts' standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance and standardized approach with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the client's Facility Partners to manage on behalf of the client as owner
Requirements
Bachelor's Degree or equivalent
10+ yearsIntegrated facility management experience progression with demonstrated ability to think strategically and anticipate client concerns. Prior financial banking client experience a plus.
Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
Proven ability to drive superior performance
Willingness to interface and develop relationships with peers in region and across the client account to ensure consistent delivery of account wide initiatives and practices
Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.
Strong interpersonal skills and problem solving ability.
Excellent verbal / written communication and presentation skills.
Proven record of providing excellent employee care, and external customer service.
Basic knowledge of CMMS and Purchase Order Process
Knowledge of standard business and accounting practices.
Knowledge of Excel and ability to analyze data.
Willing to travel to assigned properties
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Oversee the delivery of Charlotte based IFM services, including facility maintenance, janitorial services, security, engineering, and other related services, ensuring compliance with contractual agreements and key performance indicators.
Develop and maintain strong relationships with clients, acting as a point of escalation for service-related issues, addressing concerns, and resolving conflicts in a timely and efficient manner.
Monitor service delivery performance and conduct regular audits to ensure compliance with established standards and procedures, identifying opportunities for improvement and implementing best practices.
Collaborate with cross-functional teams, including finance, procurement, and human resources, to ensure seamless service delivery, resource allocation, and alignment with organizational goals and objectives.
Develop and manage budgets, providing accurate financial forecasting and reporting, and driving cost optimization initiatives while maintaining service quality.
Stay abreast of JLL and industry trends and developments in IFM service delivery, identifying opportunities for innovation and recommending process enhancements and technology solutions.
Foster a culture of continuous improvement, encouraging feedback, and implementing performance management initiatives to drive employee development and maximize team efficiency
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff's safety behaviors.
Promote customer and JLL related sustainability initiatives in partnership with account ESS team
Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ's, and other compliance calendars and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements.
Life Cycle Asset Maintenance - ensure .all critical equipment vendor PM's are completed as per schedule in partnership with Regional Engineering Manager
Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with contacts.
Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA's and scopes of work.
Any and all other duties and tasks assigned.
Employee Management
Establish site level goals in conjunction with Regional IFM Director and cascade "SMART" objectives into your teams IPMP's
Provide superior employee management to all direct reports.
Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.
Maintain an effective succession plan for yourself and all team members.
Complete and submit objectives, mid-year reviews and year-end accomplishments by required due dates.
Manage and engage in the on-going performance review process for all direct reports by required due dates.
Recognize success of the team and the individual using appropriate recognition and rewards.
Financial Targets
Effectively manage site operating expenses
Develop and submit a detailed site operating budget as required. Provide weekly / monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.
Update/develop 5 year Facility Capital/Operating Improvement Project Plans for facility.
Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required.
Work with Facility Coordinators,Facility Managers andVendor partners to ensure all financial processes are followed for competitive bids, issuing Purchase Orders or Work Orders, approvals are documented in system of record and invoice are processed timely.
Growth of Company
Actively identify, develop and document best practices that increase our value to the client.
Encourage your staff to make a JLL da Vinci submittal for a new innovation or best practice that your team has been able to implement for your site..
Demonstrate ability to apply and support new technology and corporate programs as they are rolled out.
Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners.
Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI's and SLA's for all managed services.
Relationship Management
Manage contractual key performance indicators and outcomes of assigned staff reporting to the position and assigned portfolio
Maintain interface with third party vendors, ensuring total contractcompliance, accurate and timely invoice approvals, and resolve critical performance issues to client service quality
Compliance
Provide overall facility services in accordance with the firm, and the accounts' standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance and standardized approach with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the client's Facility Partners to manage on behalf of the client as owner
Requirements
Bachelor's Degree or equivalent
10+ yearsIntegrated facility management experience progression with demonstrated ability to think strategically and anticipate client concerns. Prior financial banking client experience a plus.
Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
Proven ability to drive superior performance
Willingness to interface and develop relationships with peers in region and across the client account to ensure consistent delivery of account wide initiatives and practices
Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.
Strong interpersonal skills and problem solving ability.
Excellent verbal / written communication and presentation skills.
Proven record of providing excellent employee care, and external customer service.
Basic knowledge of CMMS and Purchase Order Process
Knowledge of standard business and accounting practices.
Knowledge of Excel and ability to analyze data.
Willing to travel to assigned properties
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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