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Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

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Job Description Summary

Job Description

*Please note this is a benefits-eligible position.

Essential Functions:

• Oversees operations of Food and Beverage and Room Service departments.

• Supervises and delegates responsibilities to the Assistant F&B Manager(s) and supervisors.

• Meets with clients and in-house staff to determine the best menus for their function.

• Assists the Director of Food and Beverage with the implementation of budgets for departments, works within that budget by managing payroll and food costs effectively.

• Keeps current on trends related to dining service standards.

• Monitors cleanliness and upkeep of the dining areas and the equipment used by the service staff. Oversees sanitation and cleanliness standards in all related services areas.

• Oversees quality and presentation of all food products. Critiques the presentation of buffets and food stations, coffee breaks, and bars. Ensures that the service and presentation standards are maintained through the staff.

• Communicates daily with Associate General Manager of Operations regarding any service-related issues.

• Maintains a good level of employee and guest relations.

• Attends weekly Coordination Meetings.

• Enforces rules of conduct and discipline in accordance with the rules and regulations set forth in the Employee Handbook.

• Ensures that subordinates have proper equipment and supplies with which to do their job.

• Manages personnel procedures, including the following: interviewing, hiring, training, disciplining, terminating, handling transfers, employee performance reviews, promotions, increases, and demotions within the Food and Beverage Department.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Excellent interpersonal skills, including customer service skills.

• Ability to make decisions using independent judgment.

• Ability to resolve conflicts among guests and/or employees.

• Knowledge of items such as alcohol, cigars, coffee products, etc.

• Demonstrated knowledge of wine.

• Knowledge of basic Accounting procedures, such as budgeting and purchasing tasks.

• Proficiency in standard PC office software.

• Ability to organize space and equipment.

• Ability to communicate effectively, both orally and in writing, in the English language.

• Ability to schedule employees in relation to scheduled events, meeting budget guidelines.

• Ability to train staff members on a variety of subject matter.

• Must have a valid driver's license with a good driving record; must be insurable.

Preferred Education, Knowledge, Skills, Abilities:

• Bachelor's Degree in related field plus five years related managerial experience in an upscale hospitality facility or restaurant environment, or an equivalent combination of experience and education.

Accountabilities:

• Works under minimal supervision.Accountable for fiscal responsibility for food and beverage departments and operations.

• Position requires the management of others through subordinates who are also supervisors, including organizing and controlling Food and Beverage areas, establishing budget plans, forecasting staffing requirements, and formulating policies and procedures.

• Supervises and delegates responsibilities for the following direct reports: Food & Beverage Managers and Beverage Supervisor.

• Accountable for fiscal responsibility for the Food & Beverage departments.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.