Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times.

Responsibilities

• Handling a broad range of customer inquiries via multiple channels in a timely, professional manner
• Providing product, pricing, and service information to customers
• Entering and maintaining accurate customer orders using various software applications
• Resolving a broad spectrum of customer complaints and issues with empathy and understanding
• Collaborating cross-functionally to provide accurate and timely information to customers

Requirements

• Have excellent communication skills, both written and verbal
• Be able to work well with others in a busy and dynamic team environment
• Be able to prioritize and multitask effectively while being detail-oriented and organized
• Demonstrate empathy and patience when dealing with customers
• Be proficient in using computers and technology

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.