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This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.
This role is remote eligible.
Responsibilities
- System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
- Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
- Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
- Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
- On-call Support - Provides 24/7 on-call support via rotations.
The base pay for this position is relative to your experience but the range is generally $81,600 to $141,440 per year.
Qualifications
Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming
- Preferred Area of Study: Computer Science
- Preferred Area of Experience: Hogan Deposits (IDS) or Core Banking applications.
- Skill(s): Advanced experience with COBOL, CICS, VSAM,DB2, Easytrieve, JCL. Familiarity with source code repository Changeman a plus. Experience with ServiceNow or other information technology ticketing system. Ability to build strong collaborative and productive relationships, In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile)
- Ability to be on call 24 hours a day, 7 days a week, on a rotating basis
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.