Every day, Agilent Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do demeanor is crucial. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Your Role:
You will support our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repairs.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Train other field engineers and customers in the solutions.

• A Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar

• 4+ years of experience in a similar position or experience as an end user

• Experience with Agilent chromatography products (LC, LC-MS, and Chromatography hardware and software)

• Software experience with Agilent and third party Software (OpenLab, Chemstation, Chromelean, Empower, etc.)

• Experience with troubleshooting and problem solving

• Experience with the Agilent solutions is desired but not crucial

• Verbal and written communication is clear, encouraging and timely

• A valid driver's license is required

The US pay range for this full-time position is $47.75 - $74.60/hr, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at: https://careers.agilent.com/locations/americas/united-states/