About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Position:Customer Success Manager

Mandatory: Cyber Security and/or Network SecurityExperience

The Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.

Responsibilities/What You'll Do

• Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler
• Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently
• Through monthly and quarterly interaction become the trusted advisor to your customers
• Work with the Customer to understand and ensure their business objectives are realized.
• Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.
• Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service
• As trusted advisor recommend ways your customer can get more value from the service.
• Ensure you are aware of your customer's pain points and coordinate cross functional teams to get the customer the best outcome.
• Other duties as assigned

• 3+ years experience in a customer-facing role, such as Solution Delivery, Practice Management, Customer Success Management, Technical Account Management, or Solutions Engineering.
• 2+ years of fundamental knowledge of two or more of the following technologies:
  • Cloud Services Architectures & Solutions
  • Web-based Security, Networking, & Infrastructure Solutions
• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies,including thoserelatedtosecurity and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.