Who We Are:

People are our passion and purpose. Work where you are appreciated for who you are not just what you can do. At Wilson Medical Center, a 294-bed facility, we bring new and innovative programs to those who matter the most - our community. With great pride, we offer Growing Tree Child Care Center on-site daycare where children are offered a nurturing, safe environment centered around the needs of each child.

Where We Are:

Wilson residents enjoy a community rich in educational, cultural, and social opportunities. We are home to numerous athletic and water sports, festivals, and arts and entertainment venues. From the beach to the mountains, in Wilson, you are within easy driving distance of all that North Carolina has to offer.

Why Choose Us:

* Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

* Competitive Paid Time Off / Extended Illness Bank package for full-time employees

* Employee Assistance Program - mental, physical, and financial wellness assistance

* Tuition Reimbursement/Assistance for qualified applicants

* Opportunities for education and training through a partnership with Duke LifePoint Healthcare

* Growing Tree On-Site Childcare Facility

* And much more...

Position Summary:

The Director of Patient Experience coordinates the planning and execution of service excellence and patient relation programs. In this position, the Director will 1) oversee a data-driven program collecting, tracking, and analyzing service excellence trends for optimizing service outcomes; 2) work collaboratively with senior leadership to create a strategic vision for a patient experience that will cascade the departments, 3) communicate progress on service and patient relation initiatives to all key stakeholders, and 4) coach employees to maximize the use of customer service tools and programs for enhanced patient experience. The Director of Patient Experience will also oversee the Volunteer Program.

FLSA Status: Exempt
Reports to the Sr. Quality Officer

Must be able to work in a stressful environment and take appropriate action. Ability to handle multiple assignments, balance priorities, make decisions quickly, and establish and maintain working relationships with a wide variety of people.

Demonstrates professional conduct in highly sensitive or volatile situations.

Demonstrates ability to assume a leadership role for patient-care teams

Excellent interpersonal skills and the ability to work well with others

Excellent knowledge of state, federal, and accreditation requirements.

Must be able to work in a stressful environment and take appropriate actions to drive results.

Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.

Participate in performance improvement teams and collaboratives as needed.

Support hospital initiatives in meeting core measures, patient safety, and service excellent goals, including but not limited to CMS Star Rating and Leapfrog.

Active participant in the hospital's Patient, Family, and Community Advisory Council.

Demonstrates computer knowledge and proficiency in Microsoft Office Suite and healthcare information systems.

Has the knowledge and ability to use measurement tools, integrate data, and prepare meaningful reports

EEOC Statement:

Wilson Medical Center is committed to providing Equal Employment Opportunities for all applicants, and employees while complying with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.