PURPOSE:

The hands-on "Terminal IT shift manager" manages operational availability of Technology Infrastructure, Systems, and Service vendors during the work shift. This role is responsible of ensuring that local IT delivery team and IT service vendors deliver to expectations during operational work shift. The role will be tasked with implementing IT procedure for vendors and for teams under its responsibility. The role focuses on local terminal IT operations while partnering with regional & global IT teams for a consistent execution of shared services and tool. Candidate must have an experience with management and with practice for running IT operation, with management of technology infrastructure, systems and in people management. The candidate will lead and manage a focused technology team, technology vendors and work towards developing and delivering high quality business and foundational IT technology area. The candidate must be skilled in working alongside operational area users, in collecting and managing operational requirements, and in problem solving.

PRINCIPAL ACCOUNTABILITIES:

Overall responsibilities are the following:

• Manage team & IT Service vendors in their responsibilities for delivering & maintaining tech infrastructure, tech solutions and day-to-day operational management of the end user expectations, services, and associated IT tools.
• Provide oversight and governance to ensure high-value, appropriate technology solutions are implemented along with maintaining productive relationship with business stakeholders.
• Responsible for management of IT system environments availability, management of IT and OT releases and new solutions. Coordinate with terminal IT (Information Technology) and OT (Operational Technology) teams for doing release planning, approvals and anything impacting systems availability in production.
• Coordinate on IT management activities with the offshore teams, regional and global teams and with operational execution functions on the terminal.
• Management of people and procedures required to enable 7x24 support activities for terminal production environments; including administration, incident resolution and end-user expectations management.
• Design policies, procedures/processes and implement them with the consent of the IT Leadership team.
• Determines IT infrastructure, system/service availability requirements based on agreed-upon SLAs, including downtime and maintenance windows.
• Identify, raises and track issues, remove barriers, resolves problems of medium complexity involving stakeholders, and escalates to the appropriate level when required.
• Manages contracts with vendors (e.g., development platforms, IT infrastructure, telecommunication companies, business system managers) and software licenses.
• Work with terminal IT Director, define the proper management strategy to ensure proper service and capability of IT organization.

Preferred Qualifications:

• Education - Engineering degree and certification in Project management, Information Technology, Software engineering or related discipline is preferred.
• Experience - Minimum five (5) years of technology operations management, management of people and function.
• Project management experience.

Skills - following are strongly recommended/critical:

• Excellent interpersonal, communication and presentation skills with strong customer service orientation: This role will constantly be communicating concerns, changes.
• Strong analytical skills with the ability to quickly understand complex systems.
• Can work well under pressure with limited direction and are comfortable with change.
• Experience with management and allocation of work across local, functional & geographical teams.
• Can address operational concerns and issues, monitoring overall customer satisfaction.
• Collaboration - Must build strong working relationships with stakeholders. Must possess skills, personal tact, cultural understanding, and well-developed communication skills (cross functional as well as on different levels).
• Functional Excellence - Ability to provide leadership, obtain cooperation and assistance to meet objectives. Ability to produce high-quality work under pressure (time and resources), apply analytical thinking and creative problem solving to daily tasks.
• Must be well-organized, punctual, and persistent (personal discipline) with strong internal client service skills.
• Maintains credibility with leadership team.

Dimensions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly indoors (95%) but it will require to perform some coordination activities outdoors, specially under testing phase. This job position requires working through late evening and night shift, for most or all the workdays. General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear & speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer. May need to travel across the US and occasionally overseas.

Company Benefits:

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Pay Range:

$160,000 to $180,000

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#LI-JS2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .