About the Opportunity
The Scholarship Specialist reports to the K12 School Support Manager. Its primary purpose is to diagnose and solve customer problems which are routed to the agency via email or help desk tickets; to provide direct customer support to the participating schools; to explain and manage new school registration; to diagnose and explain payment processing issues, including withdrawals and transfers; as well as to review and explain the annual documentation schools must submit, such as a tuition and fee schedule and graduation rates.

Responsibilities further include reviewing the costs of tuition and fees submitted per student by the schools, to identify errors or charges that are not allowable; tracking the financial review and testing reports required of larger schools; researching, tracking, and documenting school compliance issues; registering and monitoring providers of educational services other than schools such as therapists and tutors whose services can be paid for with ESA+ funds; and providing technical support to schools or providers who are completing required processes in the main database system, including uploading electronic documents; contributing to the development of content and materials for the website, handbooks, and other public-facing documents; and assisting with training both for external stakeholders and internal staff.

This position may be eligible for a hybrid work arrangement, consistent with System Office policy. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the North Carolina State Education Assistance Authority
The North Carolina State Education Assistance Authority (NCSEAA), an agency of the State of North Carolina, is authorized by the General Assembly to plan, finance and administer student financial assistance programs of a statewide or inter-institutional nature. It serves students attending public and private two- and four-year colleges and universities in North Carolina, as well as families of students attending nonpublic K-12 schools.

About the Team
The North Carolina State Education Assistance Authority (SEAA) is the State agency that promotes access to education by administering financial aid and savings programs, informing students and families about paying for education, teaching educators about financial aid administration, and advocating for resources to support students. The Division of K12 Programs at SEAA administers two aid programs for kindergarten through twelfth grade students who will attend private or home schools. Together, the Opportunity Scholarship and Education Student Accounts (ESA+) Scholarship award over $200 million to approximately 40,00 students each year. Both Programs have scheduled increases for future legislative allocations and will grow significantly in the next five years. The Division manages customer service to parents of the student scholarship recipients and also provides support and oversight to over 600 K12 nonpublic schools receiving funds on behalf of students. The North Carolina nonpublic schools which accept scholarship funds on behalf of students must register with SEAA. The Division of K12 Programs monitors compliance with annual requirements, as well as with the specific additional requirements for larger schools. SEAA also provides support for the school officials on each campus who must track scholarship funds, accounting for the funds by student.

Minimum Education, Experience, and Skills
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

• Classification: University Program Associate
• Position Competency Level: Journey
• Position Number: 20028888
• Employment Type: SHRA
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $44,218 - $50,000
• Salary Grade Equivalent: GN07
• Location: Raleigh, NC USA
• Posting Open Date: 4/26/2024
• Posting Close Date: 5/24/2024 7:00 p.m. EST

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.