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National IFM Operations Director
Charlotte, NC
Job Description
What this job involves -
The National IFM Operations Director plays a crucial role in implementing the strategy and ensuring smooth integration of services across the account. They are responsible for driving innovation, establishing best practices, and maintaining high standards. This leader also pursues cost savings, ensures the account's success in meeting SLAs, KPIs, and drives operational efficiencies. Additionally, they must ensure business continuity, strong performance management, and quality property inspections throughout the account. The National Lead, in collaboration with regional teams, will develop and implement a standardized delivery model across multiple regions to ensure consistent service quality and efficiency.
What is your day to day?
Responsible for all aspects of Facilities Management within the portfolio:
Accountable for results of the FM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives.
Support for results for HSSE/EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations
Support for results of the Engineering group in the areas of JLL's Operations Compliance Program preventative maintenance programs such as NGM (next generation maintenance), and collaboration with engineering leadership on the account.
Integrate service delivery and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
Anticipate client needs and deliver to outperform on the key performance indicators. Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.
Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understand the firm's strategy and goals and can translate those into the business opportunities.
Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
Support and help establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs. Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm.
Manage FM project and inspection programs such as developing new processes and tools or finding better ways to communicate and track information to drive results.
Become a reference for best-in-class service delivery
Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs.
Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback
Desired experience and technical skills
Required
A minimum of 10 years' experience in commercial real estate and/or Facilities Management
Proficient knowledge of Facilities Management, Facilities Engineering, Program & Initiatives Management
Demonstrated leadership/management skills and the ability to influence and negotiate
Ability to communicate complex ideas in a concise and summarized manner
Ability to recognize and diagnose trends and patterns and problem-solving ability
Experience in implementing quality assurance and continuous improvement programs.
Analytical skills - both financial and planning
Public speaking acumen and the ability to engage large groups
Ability to develop and maintain trust with internal and client stakeholders
Previous experience leading large teams in a fast-paced, agile environment
Detail-oriented, organized, flexible, and a desire to tackle new challenges
Ability to move people to action, including self, with a sense of urgency
Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)
Preferred
Bachelor's degree or other secondary degree is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The National IFM Operations Director plays a crucial role in implementing the strategy and ensuring smooth integration of services across the account. They are responsible for driving innovation, establishing best practices, and maintaining high standards. This leader also pursues cost savings, ensures the account's success in meeting SLAs, KPIs, and drives operational efficiencies. Additionally, they must ensure business continuity, strong performance management, and quality property inspections throughout the account. The National Lead, in collaboration with regional teams, will develop and implement a standardized delivery model across multiple regions to ensure consistent service quality and efficiency.
What is your day to day?
Responsible for all aspects of Facilities Management within the portfolio:
Accountable for results of the FM team in the areas of Facility Management practices, including Business Continuity, building level financials, Customer Experience, Facility Condition Inspections used to build Repair & Maintenance budgets, work order management and centrally executing Client initiatives.
Support for results for HSSE/EHS (Environmental, Health and Safety) in the areas of Environmental compliance with laws, codes and regulations
Support for results of the Engineering group in the areas of JLL's Operations Compliance Program preventative maintenance programs such as NGM (next generation maintenance), and collaboration with engineering leadership on the account.
Integrate service delivery and resources while effectively managing handoffs. Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
Anticipate client needs and deliver to outperform on the key performance indicators. Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity.
Create and manage high performing teams which not only deliver operational excellence but keep employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understand the firm's strategy and goals and can translate those into the business opportunities.
Build successful relationships across the account, including regional and COE, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
Support and help establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests.
Development and management of innovation strategy by identifying improvement opportunities requiring creative solutions to meet client needs. Also, will provide leadership to bring on-account leading practices and/or innovations developed in the firm.
Manage FM project and inspection programs such as developing new processes and tools or finding better ways to communicate and track information to drive results.
Become a reference for best-in-class service delivery
Identify needs and prepare strategic vision to develop and lead programs that create value for the client and ensure programs meet or exceed expectations. Follow-through by providing management and leadership direction for the design, development and implementation of programs.
Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback
Desired experience and technical skills
Required
A minimum of 10 years' experience in commercial real estate and/or Facilities Management
Proficient knowledge of Facilities Management, Facilities Engineering, Program & Initiatives Management
Demonstrated leadership/management skills and the ability to influence and negotiate
Ability to communicate complex ideas in a concise and summarized manner
Ability to recognize and diagnose trends and patterns and problem-solving ability
Experience in implementing quality assurance and continuous improvement programs.
Analytical skills - both financial and planning
Public speaking acumen and the ability to engage large groups
Ability to develop and maintain trust with internal and client stakeholders
Previous experience leading large teams in a fast-paced, agile environment
Detail-oriented, organized, flexible, and a desire to tackle new challenges
Ability to move people to action, including self, with a sense of urgency
Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)
Preferred
Bachelor's degree or other secondary degree is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
10+ years
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