Position Title: Personal Lines Account Manager

Business Unit: INSA

Reports to: Supervisor of Personal Lines Client Services

Position Overview:

This job involves communicating with customers to access their current situation, researching products to match the customer's needs, processing paperwork, and ensuring existing customer information is up to date. It also involves processing policy changes based on customer requests.

Primary Responsibilities:

Markets existing business, determines premiums, prepares proposals, and quotes insurance for cross sell and upsell.

Checks new and renewal policies and endorsements for accuracy, monitors renewal process by verifying all policies listed on the expiration list have been renewed, rewritten, or cancelled.

Receives phone calls from clients and companies regarding insurance, claims, and changes to customer insurance programs.

Maintains electronic or paper files in an orderly, up-to-date manner according to policies and procedures. Maintains a system to follow up on outstanding orders, correspondence and reports.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

1

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in personal insurance preferred.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Property and Casualty License in state of PA required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A