Consults with nursing staff and multidisciplinary team regularly to evaluate patient's status and
appropriateness of medical care, including admission, length of stay, transfer and discharge.

Monitors patient and family satisfaction. Responds to questions and complaints from patients, family members, and payors regarding care.

Participates in discharge planning including coordinating patient transfers to other facilities and coordinating community resources. Provides discharge education and resource referrals to patients.

Performs chart review to identify actual or potential issues with service delivery, patient outcomes and satisfaction, compliance, cost, and reimbursement.

Minimum Education
Graduate from an approved School of Nursing.

Minimum Work Experience
Four (4) years of clinical experience with Associate's Degree or
Two (2) years of clinical experience with BSN or
Two (2) years of hospital case management experience.

Required Skills
Certifications:
AHA Basic Life Support (BLS)
Case Management Certification recommended or obtained after working under the supervision of a Certified Case Manager for a minimum of two (2) years. After obtaining, certification must be maintained.

Required Licenses
[North Carolina, United States] Registered Nurse
Current licensure as a Registered Nurse in North Carolina or a Compact State.