Network Specialist - Technical Service Support
Madison, WI 
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Posted 1 day ago
Job Description
Network Specialist - Technical Service Support
Job Locations US-Remote Location
ID 2021-18275
Company TDS Telecom
Overview

As a Network Specialist, you will be responsible for implementing and/or supporting network designs & configurations on TDS's combined voice/video/data network infrastructure. This 24x7 position will:

    Provide integration and support for network impacting activities such as capital projects, outage restorations, and trouble resolution actions
  • Interface with customers, vendors, and adjacent teams on day to day issues
  • Be available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation

You will perform these duties in one of the following Network Operations functional areas:

  • IP Network Operations
  • Advanced Technical Support
  • Server and Applications Operations
  • Business Systems and Support

This position will be assigned to the following shift, Friday-Tuesday:

Monday, Tuesday, Friday: 3:00pm - 12:00am CST

Saturday, Sunday: 2:30pm - 11:30pm CST

Wednesday, Thursday: OFF

TDS Telecom, headquartered in Madison, Wis., employs 3,000 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video, and voice as well as hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

Responsibilities
  • Network operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change management, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolution.
  • Work directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initiate appropriate level of internal and external leadership escalation.
Qualifications

Required Qualifications

  • Associates degree (or higher) -OR- 2+ years professional work experience.
  • 2+ years experience in Voice/Data/Video networking.

Other Qualifications

Technical:

Is familiar with the following areas and has a working technical knowledge in one or more:

  • Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, T1, DS3, PRI, BRI, WiFi, WiMAX, PON, OCX.
  • Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM.
  • Voice Switching technologies including Legacy TDM and Softswitch technologies.
  • TCP/IP technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP, etc.), subnetting, multicast, tunneling, bridging, MPLS, IP quality of service, traffic engineering, VoIP and IPTV.
  • Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications.
  • Customer premises equipment including (but not limited to) Routers, PBX, Handsets, set-top boxes, home wiring concepts

Additional Skills:

  • Able to participate in a small group to work specific network issues.
  • The ability to manage changing priorities and the ability to handle several simple network tasks concurrently with assistance required to help set priorities.
  • Scope of responsibility limited to assignments from manager.
  • Able to work with diverse individuals/teams/customers. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team's goals.
  • Able to take the lead to get well understood issues resolved. May require assistance for more difficult issues.
  • Ability to work within a changing environment.
  • Good organizational and written/verbal communication skills.
  • Good presentation skills.
  • Positive attitude and team focus are required.
  • Requires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix tools.
  • The ability to make timely decisions.
  • The ability to organize priorities to achieve maximum performance cost effectively.
  • Basic mathematical and statistical analysis.

Other:

  • Ability to travel as necessary if the needs of the business dictates.
  • If the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changes.

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


Employment at TDS is subject to post-offer, pre-employment drug testing.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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