The People Strategy and Analytics team at Capital One is on a mission to transform the associate experience--from hiring to onboarding to associate development--so that all talent can flourish. As a Business Manager on the Talent Management Systems team, you will use advanced analytics, behavioral insights, and organizational science to help drive that transformation.
Our ideal candidate will display a strong balance of analytical and problem solving skills, business consulting, and communication competencies as well as the ability to work in a dynamic team environment. You'll be on a cross functional team that includes analysts, HR specialists, data scientists, and IO psychologists.
You'll have the opportunity to deliver transformational strategy projects that improve the associate experience and enable best practices in the post-hire talent strategy space. Potential topics include Talent Management, Performance Management, and Behavioral Nudges. A typical day will include client consultation, team problem solving, analysis, and insights generation.
As a Talent Management Systems team member, your main responsibilities include, but are not limited to:
Strategy consultation: Partner with our clients to identify high impact opportunities to transform the associate experience, conduct analysis, and share insights that inform solutions
Design: Drive and build key programs and analytics solutions for our partners, including measurement strategy, attribution modeling, and automated insights
Experimentation: Partner with clients and our Behavioral Nudges lab to design experiments to understand key drivers of associate behavior
Insights & analysis: Analyze the impact of our programs and combine those insights with the latest thinking in organizational science to help our clients make data-driven, informed decisions
Successful team members demonstrate competencies in these areas:
Purpose: You feel a deep personal connection to improving the associate experience and are motivated by applying advanced analytics in a mission-driven way
Analytical thinking: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Identify opportunities for improvement and use data to make strategic and tactical recommendations
Execution: Develop and test hypotheses, design solutions, assess operational feasibility, support implementation efforts, and develop plans and tools for monitoring outcomes
Partnership: Collaborate effectively with other TMS team members and clients in HR
Business communication: Strong written and oral communication skills, including visualization skills (i.e., able to "tell the story" and highlight key insights in a clear and concise manner that is easily understood by stakeholders)
Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation, even amidst ambiguity
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Proficiency in Python, R, and SQL
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).