Sr. Associate, Product Management, Small Business Card, Agent Experiences
McLean, VA  / Richmond, VA 
Posted 1 day ago
Job Description
Job ID: R112092

Center 1 (19052), United States of America, McLean, Virginia

Sr. Associate, Product Management, Small Business Card, Agent Experiences

Do you get excited about creating customer experiences that are simple and effective? Do you want to apply your skills to help Small Businesses thrive? With a deep focus on our customers and our technology, the Capital One Small Business Team is seeking a Product Manager who will collaboratively define and enable experienced focused on elevating our agent servicing experience

As a Product Manager in Small Business Card, you will work within a multidisciplinary team consisting of engineers, designers, and business managers to translate human insights + business needs into consumer-centric services. Through iterative experience creation, you will elevate our Agents ability to provide best in class service to our Small Business customers helping our Small Business Customers get back to what they love most - grow their business.

General areas of responsibility:

  • Steward the creation of key hypotheses, build MVPs, and run tests to help inform product market fit

  • Shape and contribute to the overall experience; stewarding customer and business needs from concept to prototypes to scalable solutions

  • Accountable for driving intent into our sprint teams; maintaining a prioritized backlog and defining clear acceptance criteria

  • Lead the development of OKRs and supplementative KPIs; driving shared understanding and decision enablement

  • Sustaining and iterating on in market experiences

  • Collaborate with an extended team beyond the Small Business Card organization

Qualities and characteristics to be successful in this role:

  • Articulate: You can communicate complex ideas clearly, both the why, the what and the how so that your leaders and other stakeholders understand the purpose and the plan; your team is in sync and aligned.

  • Leadership: You are able to get people of different disciplines to pull together in the same direction against an understood goal. You are also able to coach others and be a mentor in product development.

  • Open-minded - collaborative team player: You have your own perspective and methodology but that does not prevent you from trying new things. Ultimately, you are curious and believe in continual learning and evolution.

  • Action-Oriented: You have an urgency to progress, you try things, and sometimes you fail but you apply those learnings to move forward.

  • Organized: able to break large bodies of work into measurable and meaningful chunks; can drive and track intent considering a multitude of dependencies

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 1 year of experience in software based product management

Preferred Qualifications:

  • MBA or Master's Degree

  • 3+ years of experience translating business strategy into digital products

  • 3+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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