Trade Credit - Client Mgmt Strategy Lead - Sr Mgr, Product Manager
As part of the Capital One Trade Credit organization, you'll team up with world-class professionals to develop and bring strategies to market that drive profitable program growth. You will be part of our growing Client Management Strategy Team and have an important leadership position owning multiple existing commercial clients/programs. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.
Specific responsibilities include, but are not limited to:
Will be leading, developing and executing the program's strategic plan, which includes creating a comprehensive program and product roadmap based on a deep understanding of the client and their business/commercial customers
Develop deep relationships with the partner/client and their decision makers
Develop and enable customer engagement/expansion through implementing digital and physical technology solutions with our partners that leverages Capital One Trade Credit's advanced technology platforms. This includes driving technology and product intent with product owners and influencing the prioritization within the organization.
Influence the program's P&L and act on levers to maintain vertical program health
Lead direct and indirect teams toward the common program goals and strategies for the assigned portfolios
Manage and influence program performance, customer experience and products across channels and segments, leading/championing initiatives to drive optimal and profitable strategies
Oversee and maintain adherence to contract, risk, regulatory and compliance requirements
Drive and develop business cases for desired initiatives, including influencing both internally and externally
Collaboration with internal teams including Credit, Marketing, Finance, Ops, and Legal teams to create an effective cross functional team and execute work.
Set objectives and influence credit policies that span Acquisitions, Customer Management, and Fraud to the benefit of the program inclusive of Capital One and the partner
The desired experience and skill set for the ideal candidate include:
Strategic and analytical:the candidate will have a proven track record of making holistic assessments of our current state through the use of analytics, market data and technology, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking and analytical skills must be complemented by a strong orientation towards continuous improvement and product management.
Business and Credit Acumen:Demonstrated experience with credit program P&L's and functional knowledge of credit risk
Strong communication, negotiation and influencing skills:Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Strong judgment, leadership and integrity:The candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
Clear results orientation: Focused on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
Successful track recordof thriving in a fast paced, entrepreneurial, and dynamic environment.
Customer Focus: The candidate will have an ability to assess client/customer needs and leverage technology capabilities to create a product/program strategy with the customer in mind.
*THIS ROLE IS LOCATED IN PORTLAND, ME (Trade Credit's Core Business team location)- RELOCATION IS PROVIDED + ABILITY TO DO SO IS PREFERRED - COMMUTABLE distance of aprx 100-120 miles is acceptable (i.e.; BOSTON)*
Bachelor's degree or Military experience.
At least 3 years of experience in credit card or financing industry with an issuer, fintech, partner or as a consultant
At least 5 years of experience in product management, marketing strategy or go to market development
At least 5 years of experience in people management
At least 5 years of experience in Business to Business payments
At least 5 years experience in commercial or small business credit card industry
At least 2 years in Agile environment
At least 5 years experience in Client Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.