Sales Development Representative
Cary, NC 
Posted 3 days ago
Job Description
Sales Development Representative
Location: US
Employment Duration: Full time

About Global Knowledge, a Skillsoft company

Global Knowledge is a worldwide leader in IT and technology training, helping individuals and organizations build the skills they need to succeed in an ever-changing world.

With an international network of offices and training facilities, Global Knowledge has the unique flexibility to deliver a broad portfolio of courses on over 100 countries online, in classrooms, and through a worldwide partner network. Established in 1995, Global Knowledge has over 1000 employees worldwide and enables the success of more than 200,000 tech professionals each year. In June 2021, Global Knowledge merged with Skillsoft to create the world's leading corporate learning company. Learn more at

About Skillsoft

Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, serving approximately 70% of the Fortune 1000, customers in over 160 countries and more than 45 million learners globally. The Company provides enterprise learning solutions to prepare organizations for the future of work, enabling them to overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their greatest assets - their people. Skillsoft offers the world's most comprehensive suite of premium and original content, including the broadest and deepest library of authorized technology & developer curricula, and multiple learning modalities that dramatically increase learner engagement and retention. Skillsoft's offerings are anchored in Percipio, its award-winning, AI-driven, immersive learning platform designed to make learning easier, more accessible and more effective. .


The Sales Development Representative (SDR) manages outbound prospects based on several set strategies, utilizing prospecting tools. These tools include but are not limited to, LinkedIn, CRM System, Spend Reports, web searches, referrals, campaign lists, etc. The SDR is responsible for researching potential customers, connecting and educating prospects and uncovering/cultivating opportunities to pass to the Account Executive (Public, Private, New Subscription or Prepay) to close within his/her assigned POD group.

Key Responsibilities
  • Responsible for following a set sales cadence to uncover, follow up on, and qualify potential customers in the potential customer journey

  • Utilize a set of resources that include process guides, email/voicemail scripts, qualifying questioning and Rep assignment rules to qualify the prospect and cultivate the customer's need to turn them into a sales qualified lead

  • Responsible for meeting a targeted number of passed sales qualified leads

  • Complete full cycle enrollment processing and sale when interacting with a customer ready to purchase

  • Researching, prospecting and qualifying leads for the Account Executive through various resources such as LinkedIn, CRM system, spend reports, etc.

  • Prospect to leads or referrals uncovered by other members of his/her POD group

  • Achieving defined productivity goals

  • Responding to activities and creating follow up tasks in a timely manner

  • Maintaining accuracy and cleanliness of the CRM system according to team best practices

  • Working with dedicated Account Executives to research accounts, identify key players, generate interest and develop accounts to stimulate opportunities

  • Interacting with prospects via telephone and email with a high attention to detail

  • Assisting with customer issues and requests as needed

Required Skills and Experience
  • Minimum 2 years of B2B sales experience within the IT or training industry preferred

  • College Degree or equivalent in education/experience

  • Business Development / Hunter sales experience preferred

  • Ability to follow established processes

  • Ability to provide feedback on processes

  • Exhibits strong prospecting skills, hunter mentality

  • Ability to cultivate prospects

  • Research skills

  • Easily handles objections and rejections

  • Process oriented

  • Strategy development and execution

  • Adaptability, being able to focus on what matters to the customer

  • Critical thinking

As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

We offer a lively, supportive environment and an attractive compensation/benefits package that includes medical/dental/401(k).

Global Knowledge is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 years
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