OFM, a leading office furniture distributor, and a top brand in the HNI Corporation enterprise, is in search of a Warehouse Distribution Assistantto join our team Holly Springs, NC! The main focus of this position is on managing returns including processing, tracking and monitoring returns utilizing our ERP system. This is a dynamic position wherein you will collaborate with warehouse and customer service colleagues, as well as our transportation and logistics team to resolve and process returns as efficiently as possible. To be successful in this role, itis essential that you have strong Excel capabilities, as well as experience working efficiently within an ERP system.It is important to also note that this is a warehouse position that will demand frequent movement, lifting, and enduring extreme temperatures.

ESSENTIAL FUNCTIONS:

• Efficiently manage incoming emails for both internal and external customers
• Work within the company's ERP system to manage returns
• Manage open customer issues and set actions to follow up with outstanding issues
• Liaison with all departments and distribution centers on details of current orders
• Work with transportation and logistics team to coordinate processing of all returns
• Work with Inventory team for trouble shooting of all returns
• Escalation point for returns issues
• Reporting daily/weekly/monthly KPIs
• Answer and direct incoming inquiries
• Enter and track all return orders
• Generate and create training materials
• Assist with special projects.

MINIMUM REQUIREMENTS:

• Must have a High School Diploma, GED or equivalent experience
• 4+ years of data entry experience and the ability to type 45 words per minute
• Familiar with E-Commerce business practices, i.e. vendor compliance (is a plus, but not required)
• Experience in Manufacturing/Distribution Operations
• Experience working with ERP systems and WMS.
• The ability to utilize basic computer software including Microsoft Office Applications and ERP Systems
• Experience with process documentation and SOP creation
• Able to prioritize and manage a multi-screen computer system.
• Must have good written and verbal communication skills to interact effectively with a wide range of people both inside and outside the company
• The ability to prioritize and manage multiple tasks and handle a high volume of detailed transactions and paperwork with speed and accuracy
• Demonstrated commitment to providing the highest level of customer satisfaction

We look forward to hearing from you!

Why HNI Corporation?

HNI Corporation (NYSE: HNI), is a $2.3 billion-dollar, global office furniture and hearth product enterprise. Our furniture brands are among the strongest, most widely known in the industry, including HON, Allsteel, Gunlocke, HBF, Maxon, and OFM. The depth and breadth of our brands, the scale and capability of our manufacturing, and the strength of our distribution enables us to provide the best office furniture solutions to meet the needs of every customer.

The fourth largest employer in Iowa, HNI Corporation has been ranked by Industry Week magazine as one of the Top 100 Best Managed Companies in the World, by Fortune magazine as The Most Admired Company in the furniture industry; and named by Chief Executive Magazine as one of the world's best companies for leadership development.

For more than twenty years, OFM has provided affordable, quality furniture through a dealer network serving a variety of markets including home and hospitality, government offices and businesses, and health care and educational facilities. A leading furniture manufacturer and distributor, OFM is headquartered in North Carolina with distribution centers there and in California, Pennsylvania, Kansas and Washington state. Working with manufacturers in Taiwan and China, OFM designs furniture to meet the highest industry standards which are sold through a variety of retailers, mail-order catalogs, and online dealers including Staples, Wayfair, Overstock, and National Business Furniture.

We invite you to visit us at for the best visual overview of our organization.

EEO/Male/Female/Veteran/Disabled

Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at hnicareers@hnicorp.com . The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification). The Company does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).