Insects, spiders, rodents, and even birds can be a nuisance in our homes and other locations, often causing health problems or other issues. As with most serious concerns, calling in an expert is the best option, so we're doing the same to discuss the area of pest control management. Jim Fredericks, Chief Entomologist and Director of Technical Services for the National Pest Management Association, talks about the role of pest control experts and how to succeed in the profession, from education to everyday activities.