Knowledge and Skills:
- Experience in handling confidential end-user information.
- Experience in responding to inquiries via inbound and outbound calls, emails, and tickets.
- Availability to work various shifts.
- Must have excellent communication, be a fast learner, and have great interpersonal skills.
- Ability to work with autonomy under a consistently changing knowledge base.
Education and work experience:
- Minimum of 1 year of call center experience preferred.
- Associates degree or higher in a related field preferred.
- Ability to speak Spanish preferred.
ISO 5.3 Organizational roles, responsibilities, and authorities: IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics
