Responsible for creating and updating of shipping documents and customer invoices in the system. Is part of the larger CSO team and may be required to help out in teams within CSO.
RESPONSIBILITIES
Own all solution Operations activities under file management for the customers under purview.
Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
Inform Counter that FCR/HBL is ready for issuance
System update, ASN management and Documentation
Co-ordinate with Data team to ensure MODS is updated properly in timely manner
Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
Receive Shipping Document, validate and dispatch document in due course
Monitor vendor performance related to documentation
Operational Finance
Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report
incorrect invoices to Customer Service
Manage overdue invoices and escalate to CS whenever applicable
Update ICB and follow-up payment
Other Key Responsibility
Troubleshoot and resolve operational issues / escalations
Monitor corrections required and data quality in invoice
Support customer service in customer query resolution and exception handling
WE ARE LOOKING FOR
Graduated from relevant majors in Logistics/Supply Chain/Business.
6 months of working experience preferably in Ocean freight/SCM industry or Documentation.
Good command of spoken and written English. Good skill of computer.
Good communication skills and the ability to communicate confidently
Customer-minded attitude is required.
Hard-working and careful.
Team player - Works together with others in the business unit to achieve results, fosters teamwork
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.