As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.
About Us
At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta’s Technical Services team is currently seeking a Technical Support Manager in Greensboro, NC.
The Technical Support Manager will manage the development and implementation of the Product Support Strategy for the US Crop Protection (CP) business and some elements of the Professional Solutions (PS) and Seeds businesses. The manager will lead a strong technical team of subject matter experts in herbicide, fungicide, insecticide, seed care and regulatory product support to address external and internal customer inquiries across the CP/PS product portfolio. This will be accomplished via multiple communication channels and across all product categories while ensuring a positive customer experience.
In this role, you will provide management and leadership of resources, processes, and tools for the continuous improvement of the end-user experience and achievement of operational excellence. You will demonstrate a commitment to excellence through effective and timely employee coaching and development by enhancing employee engagement, performance, knowledge, and skills. Your success will be measured by the Technical Support team’s ability to provide high quality customer service, timely issue resolution, optimal use of resources and contact efficiency and effectiveness.
Additionally, you will be part of the Agronomy and Technical Services Leadership teams. As part of these teams, you will be responsible for setting direction and developing robust agronomic initiatives that are aligned with Syngenta’s short-, mid- and longer-term business strategy.
Accountabilities
Preferred Requirements
What We Offer:
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Family and Medical Leave Act (FMLA)
(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)
Equal Employment Opportunity Commission's (EEOC)
(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)
Employee Polygraph Protection Act (EPPA)
(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)
#LI-DR123