IXL Learning, a leading EdTech company with software products used by 15 million students worldwide, is seeking a driven, customer focused, and analytical individual to join our Teachers Pay Teachers customer experience team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products. #LI DE1 In this role

Dailyinteractionwith ourcustomersin a friendly, courteous,efficient, and professionalmanner. Communicates effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce, and chat. Own the complete Onboarding ( ERP & Magento) new customer set up process, which includes training on system platforms and resource

All include the timely and accurate process of the following key items Staying current and up to date on Salesforce Cases & Processes New Orders assisting and providing information on clients. CCR (ACR) Processing Cancellation Processing Manually Provisioned Deactivated Assets Contact Change & MIN Requests Merging Duplicates Client Accounts Maintaining legacy products inc

Enters orders for customers and sales force using an on line order entry system. Continually verifies the accuracy of all data entered in the system and maintain records from all patient and customer interactions. Communicates regularly with patients to trouble shoot issues (product, shipping, pricing) and provides resolution in order to restore confidence in our products

As a Customer Care Representative, your main responsibility is to provide exceptional customer service. This includes being a primary point of contact for products, services, and delivery dates. You will also ensure customer satisfaction at all times. Primary Responsibilities Handling a broad range of customer inquiries via multiple channels in a timely, professional mann

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling